Returns, Refunds, and Exchanges

Before you return a Mila product, please take a moment to understand how our products are made. Most of our products are handcrafted by traditional craft persons in India, resulting in each product being unique and slightly different from each other. The stones therefore may vary slightly. Natural stones & pearls are always different from each other. All our products go through quality control before shipping.

Returns & Exchanges will ONLY be accepted if your order is damaged in transit or you have received an incorrect product. In case your order is damaged in transit or you have received the wrong product you may return them in exact same condition as they were received (unworn, with original packaging and the barcode tag must not be tampered with.)

Follow these steps to make a return request:

  1. Reach out to us on info@houseofmila.co within 48 hours of receipt of order.
  2. In order for you return request to be accepted, your email should include a photograph of the damaged/incorrect product.
  3. Once we receive your email, we will take 24-48 hours to get back to you. Please note that it is upto the Mila’s return team to approve the return request. We do not accept requests for change of mind.
  4. Once approved, Mila’s return team will arrange for the collection of the damaged/incorrect product.

Please note that we are not responsible for any lost or damaged packages. We are not liable for any returns that we were not notified about first.

Refund Processing Timeline:

  1. Once we receive your returned item and approve your request after quality and genuiness check, we will process your refund within 10 - 15 business days.

  2. Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card provider to process and reflect the refund in your account.

No Refunds will be given in the following cases:

  1. Incorrect or outdated delivery address.

  2. Incorrect address format including any form of a PO Box address.

  3. After 3 failed delivery attempts by our respective courier agent.

  4. Package refused by recipient.

  5. Sizing issues. Please review our size guides carefully before making your purchase.

  6. Products returned in a used or damaged condition.

  7. Minor colour and design variation. All products are handmade and use natural stones so there may be some variation from the photographs on our website.

  8. If the jewellery is not faulty or damaged.