Privacy Policy

At Mila, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit or make a purchase from our website (the "Site"). By using the Site, you consent to the practices described in this policy. 

1. Information We Collect

When you visit our Site or make a purchase, we collect the following types of information:

- Personal Information: Includes your name, email address, billing address, shipping address, phone number, and payment information (such as credit/debit card details or UPI).
- Order Information: Details related to your purchase, including product selections, delivery address, and any notes you provide during the checkout process.
- Automatically Collected Information: We collect certain data automatically when you browse our Site, including IP address, device type, browser type, and browsing behavior through cookies and similar technologies.

We ensure that any financial data (e.g., payment information) collected during transactions is processed securely through trusted third-party gateways such as Shopify Payments, Razorpay, or other service providers.

2. How We Use Your Information 

We use the information we collect for the following purposes:

- To process and fulfill your orders, including delivery, notifications, and payment processing.
- To improve our website, product offerings, and customer experience by analyzing browsing behavior.
- To communicate with you via email, SMS, or other channels regarding order updates, promotional offers, and marketing communications (if you opt-in).
- To comply with legal obligations, such as tax reporting and fraud prevention.

3. Sharing Your Information 

We may share your personal information with the following parties in accordance with applicable Indian laws:

- Service Providers: Shopify, Razorpay, logistics partners, and third-party payment processors who help us operate the Site and process transactions.
- Legal Compliance: We may share your data to comply with any legal or regulatory requirements or to enforce our rights under applicable law.

We do not sell or rent your personal data to third parties for any marketing purposes without your explicit consent.

4. Your Rights

Under Indian law, including the Information Technology Act, 2000, and its associated rules, you have certain rights regarding your personal data, including:

- The right to access, update, or correct your personal data.
- The right to request deletion or restriction of your data (subject to legal exceptions).
- The right to withdraw consent for receiving marketing communications.

If you wish to exercise these rights, please contact us at info@houseofmila.co  

5. Data Security 

We take data security seriously. All payment transactions are processed through encrypted payment gateways (such as Shopify Payments or Razorpay) and your personal information is stored on secure servers. We use a variety of security measures to prevent unauthorized access or disclosure of your data.

6. Retention of Information 

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law (for example, for tax or legal compliance).

7. Third-Part Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of any third-party websites you visit.

8. Use of Cookies

Our Site uses cookies to enhance your browsing experience. These cookies help us recognize your device, track your shopping cart, and analyze website traffic. By using our Site, you consent to the use of cookies in accordance with this policy.

You can modify your browser settings to disable cookies, but this may limit your ability to use certain features of our Site.

9. Changes to the Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. Any updates will be posted on this page, and your continued use of the Site signifies your acceptance of any changes.

10. Contact Us 

If you have any questions or concerns about our Privacy Policy or your personal data, please contact us at info@houseofmila.co